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FREQUENTLY AKSED QUESTIONS

HOW LONG WILL IT TAKE TO GET MY ORDER?

This depends a bit on the time of year. But we typically ship within 1-3 days (with the exception of the hot summer months which, in that case, it might take a couple extra days to ship so we can aim at shipping on a Monday or Tuesday as noted above). We ship most of our items with Priority 2 day shipping, so you should typically expect to receive your purchase 2 or 3 business days after shipping.

 

WHAT KIND OF WAX DO YOU USE?

We use our proprietary parasoy blend for all our our products. Our parasoy wax blend allows us to give you the smoothest tops, glossiest colors, and longer lasting candles.

 

DO I REALLY NEED TO TRIM THE WICK?

It depends. You should trim the wick when it needs trimmed. If you see a carbon mushroom on top the wick, it definitely should be trimmed, or if the wick seems very long. When trimming, you really should trim the wick to 1/4" before lighting your candle. Or, at any point your flame is getting too large and you are seeing smoke or suit, simply extinguish the flame, trim and re-light. If you do not keep your wick trimmed, problems can occur. Wicks of all candles can "mushroom" at the top which can lead to excessive flickering, smoke, and/or soot. Keeping your wick trimmed also makes your candle safer. Additionally, it can prevent your wick from curling back into the wax - wish is mainly a problem with non-cored wicks.

 

WHY DO I GET SMALL PUFFS OF SMOKE COMING FROM FROM MY WICK & FLAME?

This can happen for a couple of reasons. First, make sure to keep your wick trimmed properly as mentioned above. Secondly, constant or random drafts can cause puffs of smoke as well. For example, if your candle is next to a window, door, vent, etc. the drafts will interfere with the flame causing it to dance around and produce smoke. Also, if your candle is located in a place where people frequently walk right past it, this can cause puffs of smoke as well. Unless its constant, its nothing to be too worried about.

 

DO YOU SHIP ANY DAY OF THE WEEK INCLUDING WEEKENDS?

No, during the winter months we will generally ship Monday- Friday.

During the summer and any other warm months, we only ship on Monday's and Tuesdays (and Wednesdays, if nearby). This is by design and very common with candle retailers. You never want candles being exposed to heat longer than they have to be. Shipping in the middle of the week or later risks the candle being stuck in a warehouse or truck over the weekend. Neither of us wants that to happen. Due to the risk involved when ordering candles during hot months, we cannot be held liable for melted candles and other wax products. Even though we insure all of our shipments, melted wax is not covered by FedEx, USPS, etc.

We offer the following tips to avoid problems:

* Because deliveries to your home will be left on front porch (a bad thing during hot days), we suggest having them delivered to a place you know someone will be present. Other than your home if someone is there, possibly a friend or family member's house, or even your place of employment if allowed. 

* If you are expecting a shipment to your home, try to plan to have someone there or at the very least, attempt to get the package inside to cool place as soon as possible so its not sitting in the heat too long

* Also, remember we do only ship early in the week so help avoid packages being left in warehouses and trucks over the weekend.

* We also package our items in a way to help protect them from too much heat exposure during shipping.

 

WHAT IF AN ITEM IS DEFECTIVE OR DAMAGED WHEN IT ARRIVES?

Our goal is your satisfaction. If your product is damaged upon arrival, please CLICK THIS TEXT  to start your return/refund process.

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